jitawin's Privacy Policy

Introduction and Applicability

This privacy policy applies to all users of the jitawin platform. When you use the jitawin website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.

The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties. Before using our services, it is important to read the Terms and Conditions carefully, as both documents complement each other.

jitawin always follows the data protection standards applicable in Bangladesh. Persons under the age of 21 are not permitted to open an account on our platform.

What Information We Collect

jitawin collects different types of information for various purposes. The categories are listed below:

2.1 Identity Information

During account registration we collect the following information:

• Full name
• Date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (when identity verification is required)
• Residential address

2.2 Financial Information

To process deposit and withdrawal transactions, we store your payment method details. This includes the mobile number linked to bKash, Nagad, Rocket, or Upay, or bank account details. We do not store full card numbers or PINs.

2.3 Technical Information

When you use our website, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Login time and session details
• Cookies and related tracking data

2.4 Transaction and Gaming Information

Your betting history, win and loss records, and details of deposit and withdrawal transactions are stored in our system. This information is used for account security and dispute resolution.

Purpose of Information Use

jitawin uses collected information only for legitimate and necessary purposes. The main purposes are listed below:

3.1 Service Delivery and Operations

• Creating accounts and verifying identity
• Processing deposit and withdrawal transactions
• Providing bonus and promotion benefits
• Delivering VIP programme benefits
• Providing 24/7 customer support

3.2 Security and Fraud Prevention

Technical information is analysed to keep our platform secure and to detect unauthorised access and suspicious transactions.

3.3 Ensuring Responsible Gaming

We monitor user gaming behaviour to promote responsible gaming. In line with our Responsible Gaming policy, if any user shows signs of excessive gaming, we offer support and may impose limits on their account if necessary.

3.4 Communication and Notifications

Your email or mobile number is used to send important account updates, transaction confirmations, and security notices. You may opt out of marketing messages, but essential service-related messages cannot be stopped.

3.5 Service Improvement

We analyse user experience to improve the functionality and quality of the platform.

Information Sharing and Disclosure

jitawin never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Partners

We work with trusted service providers for payment processing, identity verification, and technical support. These partners receive only the information necessary to carry out specific tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed in response to a court order or a lawful demand from a competent authority. In such cases, only the specific information requested is provided.

4.3 Business Restructuring

In the event of a company merger, acquisition, or transfer of assets, user information may be transferred to the new ownership. You will be notified before any such change takes place.

4.4 Security Protection

Limited information may be exchanged with other operators or relevant authorities to prevent fraud, scams, or other unlawful activities.

Cookies and Tracking Technologies

jitawin uses cookies and similar technologies. These store small data files in your browser.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remember your language preferences and session settings.
• Analytics Cookies: Help improve the site by analysing user behaviour.
• Marketing Cookies: Used to display relevant advertisements.

5.2 Cookie Controls

You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

Data Security Measures

jitawin maintains industry-standard security measures to keep your information safe:

6.1 Technical Safeguards

• SSL (Secure Socket Layer) encrypted connections — active on all pages
• Encrypted database for stored data
• Two-factor verification (OTP) on suspicious logins
• Automatic inactivity logout

6.2 Organisational Safeguards

Only authorised staff have access to personal information, and they are bound by strict confidentiality agreements. Every instance of data access is logged and regularly audited.

6.3 Response to a Data Breach

If a data security breach occurs for any reason, affected users will be notified as quickly as possible and the necessary protective measures will be taken.

Data Retention Period

jitawin retains your information only for as long as necessary. Generally:

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records are kept for a specified period after account closure, as required by regulations.
• Customer service communication records are kept for several years from the date of last contact.
• Marketing preference data is deleted after opt-out.

Once the required retention period ends, information is securely deleted or anonymised.

User Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request details of the information jitawin holds about you at any time. The information will be provided within a reasonable time after the request is received.

8.2 Right to Correction

If there are any inaccuracies or errors in your information, you may request a correction. We will update the information once identity verification is completed.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

You may request that the processing of your information be restricted for specific purposes, particularly in relation to marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our customer support team. For more details about us, visit our About Us page.

Protection of Minors' Information

jitawin's services are intended only for persons aged 21 and above. We do not actively collect information from minors. If it is suspected that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has accidentally opened an account, please contact our support team without delay.

Policy Changes and Updates

jitawin reserves the right to change or update this privacy policy as needed. If any significant changes are made, a notification will be sent to your registered email and the changes will be clearly announced on the website.

Continued use of the platform after any changes will be considered acceptance of the updated policy. It is therefore recommended that you check this page regularly.

Contact and Complaints Process

For any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Live Chat: Active 24/7 — support available in Bengali and English
• Email: [email protected]

We will try to respond as quickly as possible after receiving a complaint. For common questions, you can visit our FAQ section, where detailed answers to frequently asked questions are available.