jitawin FAQ — Deposits, Bonuses and Withdrawals Guide
The most common questions that come to mind while playing at jitawin are answered here — in plain, straightforward English. Everything from deposits to the welcome bonus, cricket betting and withdrawals is covered.
21+ only
Support in Bengali
SSL Encrypted
Mobile Wallet Supported
Whether you are new to jitawin or a regular player, questions often come to mind. When will the money arrive after depositing with bKash or Nagad, how is the wagering for the 150% welcome bonus calculated, what are the rules for betting on BPL matches, or how long does a withdrawal take — this page has detailed answers to all of those questions. If you run into any issue after jitawin Login, this FAQ will also serve as your first reference.
Table of Contents
Deposit
Deposit Questions
jitawin does not charge any fee for deposits. However, the payment method you use — such as bKash, Nagad, Rocket or Upay — may have its own transaction charges. Bank transfers may also carry the bank's own fees. The minimum deposit amount is ৳500.
Sometimes a network or payment gateway issue can cause a short delay. First, wait a few minutes and refresh the page. If the money still hasn't arrived after 15 minutes, contact jitawin's 24/7 live chat support with a screenshot of the transaction or the transaction ID. You will get a quick resolution.
Log in to your jitawin account, go to the deposit option and select bKash. Send the payment to the designated number and enter the transaction ID in the required field. The minimum amount is ৳500. Once the payment is confirmed, it is usually added to your balance within a short time. Send the money from your own bKash account; it is better not to use someone else's number.
Yes, the process is almost the same. Select Nagad on the deposit page, send the payment to the provided number and confirm with the reference number. The minimum deposit is ৳500. jitawin supports deposits via Nagad, bKash, Rocket, Upay and bank transfer, which is quite convenient for players in Bangladesh.
Mobile wallets such as bKash, Nagad, Rocket and Upay generally operate around the clock, so deposits are processed at night and on public holidays too. For bank transfers, the bank's working hours may apply. For any issue, jitawin's 24/7 support team is always ready to help.
Bonus
Welcome Bonus
After opening a new account, jitawin automatically adds a 150% bonus on your first deposit, up to a maximum of ৳8,000. For example, if you deposit ৳1,000 you receive a ৳1,500 bonus, giving you a total balance of ৳2,500. There is generally no separate step needed to claim the bonus — your first deposit is all it takes.
jitawin bonuses have a fixed validity period — wagering must be completed within a set time after the bonus is credited to your account. Try to use the bonus before it expires, otherwise it may be cancelled automatically. For full validity details, see the terms and conditions page.
Slot games generally contribute the fastest towards completing the wagering requirement. jitawin's slots section has a variety of popular slots from PG Soft, JILI, Pragmatic Play and others that count towards wagering. Contributions from live casino table games or sports betting may differ. Check the terms and conditions for the exact list.
The wagering requirement for jitawin's welcome bonus is 20 times the bonus amount. So if you deposit ৳1,000 and receive a ৳1,500 bonus, you need to place a total of ৳1,500 × 20 = ৳30,000 in bets. If you deposit ৳10,800 you receive a ৳8,000 bonus and the wagering requirement is ৳8,000 × 20 = ৳1,60,000. Once wagering is complete, winnings earned from the bonus can be withdrawn.
Yes, jitawin allows you to cancel a bonus. If you do not wish to accept a bonus or want to cancel it after receiving it, contact live chat support. Keep in mind that once a bonus is cancelled it cannot be recovered, and any winnings earned from the bonus will also be cancelled.
Sports
Cricket and Sports Betting
Yes, jitawin offers betting on BPL, IPL, T20 World Cup and all major international cricket tournaments. Betting markets are also open for Bangladesh Tigers matches. Go to the cricket betting section to see all available matches and markets.
Decimal odds of 3.00 mean you receive a total of ৳3 back for every ৳1 staked (including your stake). Example: if you bet ৳200 on Team A to win and Team A wins, your total return is ৳600 (৳400 profit + ৳200 stake). If Team A loses, your ৳200 is lost. These same odds are 2/1 in fractional format and +200 in American format.
Yes, jitawin offers live betting during matches. In cricket, odds change after every ball, so you have the opportunity to make decisions based on how the match is going. Live markets are visible on the site once a match has started. A fast internet connection makes live betting much more convenient.
jitawin's cricket betting offers markets including match winner, total runs (over/under), toss winner, time of first wicket, top batsman, innings score and many more. In T20 format there is no draw option in limited-overs matches, so you must choose between two teams.
In a multi bet, the odds of all selections are multiplied together to get the total odds. Example: if three selections have odds of 1.50, 1.70 and 1.90 respectively, the total odds are 1.50 × 1.70 × 1.90 = 4.84 (approximately). A ৳100 bet returns ৳484 if all selections win. However, if even one selection loses, the entire ৳100 is lost.
Withdraw
Withdrawals
Withdrawal requests at jitawin generally take between 30 minutes and 3 hours to process. Transfers to bKash, Nagad, Rocket or Upay arrive within this window. Bank transfers may take a little longer due to the bank's own processing time.
The minimum withdrawal amount at jitawin is ৳500. Withdrawal requests below this amount are not possible. The minimum deposit is also ৳500. Before withdrawing, make sure your balance is sufficient and that any active bonus wagering requirements have been met.
Withdrawals via mobile wallet — bKash, Nagad, Rocket or Upay — are processed within the same timeframe at night, on weekends or on public holidays. jitawin's support team works 7 days a week, 24 hours a day, so if there is any delay with a withdrawal request you can get help at any time.
Yes, but the wagering requirement must be met first. Once you have completed 20 times the bonus amount in bets, winnings earned from the bonus can be withdrawn. If wagering is not complete, only the portion from your actual deposit can be withdrawn. Visit the responsible gaming page for balanced advice on using bonuses.
Yes, withdrawals at jitawin must always be made to a wallet or bank account registered in your own name. Withdrawals to someone else's number or a third-party account are not accepted. This rule ensures the security of your account and prevents any fraudulent activity.
Didn't find an answer? Get direct support
If your question is not answered in this FAQ, jitawin's support team is available 7 days a week, 24 hours a day in both Bengali and English.
Live Chat Support
Log in to the site and click the live chat icon at the bottom right — get instant help, any time.
Email Support
Write to us with full details and our team will reply promptly. Email address: [email protected]
Language Support
jitawin support is available in both Bengali and English, so ask in whichever language you are comfortable with.