jitawin Terms and Conditions

1. General Introduction and Definitions

These terms and conditions ("Terms") form a legal agreement between the jitawin platform and its members ("user" or "member"). jitawin operates online casino, slots, live casino, sports betting, and other gaming services for users in Bangladesh.

Key terms used in these Terms:

• "Platform" refers to both the jitawin website and mobile application.
• "Member" refers to any person who holds a registered account.
• "Bonus" refers to any financial or promotional benefit provided by jitawin.
• "Transaction" refers to all financial activities related to deposits, withdrawals, and bets.

jitawin reserves the right to change or amend these Terms at any time for reasonable cause. Notice will be given on the platform before any change takes effect.

2. Eligibility and Account Registration

2.1 Age Requirement

Members must be 21 years of age or older to use jitawin services. Use of the platform by minors is strictly prohibited. jitawin may request a government-issued ID or other official documents to verify age when necessary.

2.2 Single Account Policy

Each member may open only one account. Having multiple accounts in the same person's name is a violation of these Terms and may result in all associated accounts being closed. Multiple accounts operated from the same IP address or device are also covered by this rule.

2.3 Accuracy of Information

All information provided at registration must be accurate, complete, and up to date. If jitawin finds that an account was registered with false or misleading information, it may suspend or cancel that account. Members must notify the support team immediately if any of their details change.

2.4 Account Security

Members are solely responsible for keeping their login credentials, password, and OTP confidential. Sharing this information with any third party is entirely at the member's own risk. Any suspected unauthorised access must be reported to the support team immediately.

3. Financial Transactions — Deposits and Withdrawals

3.1 Deposit Terms

The minimum deposit amount at jitawin is ৳500. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, and other major Bangladeshi banks). Once a deposit is processed, the amount will be added to the member's account.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 30 minutes to 3 hours. Withdrawals are sent via the same payment method used for the deposit — bKash, Nagad, Rocket, Upay, or bank transfer. Withdrawals may be delayed if identity verification has not been completed.

3.3 Failed or Declined Transactions

Some transactions may fail due to technical issues, payment method limitations, or incomplete account verification. In such cases, the jitawin 24/7 support team can be contacted via live chat or email.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

New members can receive a 150% bonus on their first deposit, up to ৳8,000. For example: a deposit of ৳1,000 adds a bonus of ৳1,500, making the total balance ৳2,500, with a wagering requirement of ৳1,500 × 20 = ৳30,000. Bonus funds cannot be withdrawn until the 20x wagering requirement has been met.

4.2 Bonus Usage Rules

• Bonuses are valid for use on specific games only — details will be stated in each offer's terms.
• Multiple bonuses cannot be used at the same time unless separately stated.
• If fraudulent activity is detected in connection with bonus use, the bonus and any associated winnings will be cancelled.
• jitawin reserves the right to change or withdraw any promotional offer without prior notice.

4.3 VIP Cashback Program

jitawin has four VIP tiers: Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). Weekly cashback is calculated based on net losses for the week. For example: a Gold tier member with a net weekly loss of ৳20,000 would receive ৳20,000 × 1.1% = ৳220 cashback.

5. Betting and Gaming Rules

5.1 General Betting Rules

A confirmed bet cannot be changed or cancelled. jitawin reserves the right to cancel a bet that was accepted by mistake due to a technical error. jitawin's decision on the outcome of a bet is final, though members may raise a reasonable objection.

5.2 Maximum Bet Limits

Maximum bet limits are set for different games and events, and are shown on the relevant game or market page. jitawin reserves the right to investigate unusually large bets or coordinated betting across multiple accounts.

5.3 Sports Betting

For bets placed on cricket, football, and other sports events, the outcome of a bet will be determined in accordance with the relevant rules if a match is cancelled or ends before the scheduled time. A separate payout policy applies to matches suspended due to rain or other unforeseen reasons.

5.4 Manipulation and Fraudulent Activity

If a member attempts to gain winnings through fraudulent means — such as using software or bots, coordinated betting, or any other dishonest method — that member's account will be permanently closed and all deposited funds may be forfeited.

6. Responsible Gaming Policy

jitawin believes that gaming should be for entertainment only. We encourage our members to follow responsible gaming practices. The platform offers self-set deposit limits, temporary breaks, and permanent account closure.

• Avoid betting more than you can afford.
• Do not treat gaming as a source of income.
• Take regular breaks and stick to your set time limits.
• If gaming is causing family or financial problems, seek help immediately.

If a member feels that gaming is having a negative effect on their life, please contact the jitawin support team via 24/7 live chat or email.

7. Personal Information and Privacy

jitawin treats the protection of members' personal information as a top priority. Full details of how information provided at registration is collected, stored, and used can be found in our privacy policy. All transactions and data transfers are secured using SSL encryption.

Member information is not shared with third parties, except where required by law. No information is sold for advertising or marketing purposes.

8. Account Suspension and Closure Policy

8.1 Suspension by jitawin

jitawin may temporarily or permanently close any account for the following reasons:

• Violation of any provision of these Terms
• Suspected fraudulent or dishonest activity
• Failure to complete identity verification or provision of false information
• Suspected money laundering or the need for a legal investigation
• Verification required to ensure the member's safety

8.2 Account Closure by Member

A member who wishes to voluntarily close their account may do so by contacting the support team. All outstanding bonuses and balances must be settled before the account is closed.

9. Limitation of Liability

jitawin provides its services on an "as is" basis. jitawin will not be directly liable for any loss caused by technical issues, server outages, or failure of third-party payment services. However, every effort is made to resolve issues promptly.

If a game or bet in progress is affected by an internet disconnection or device issue, the data recorded in the jitawin system will be considered final.

10. Dispute Resolution

If a member has a dispute or complaint, they should first contact the jitawin support team via 24/7 live chat or email. After receiving the complaint, the relevant team will review the matter and respond within a reasonable time.

If the matter is not resolved through the support team, it will be escalated for review at a higher level. jitawin follows the principles of transparency and fairness in resolving all disputes.

11. Copyright and Intellectual Property

All content on the jitawin platform — logos, designs, software, game graphics, and written material — is covered by the intellectual property rights of jitawin or its licensors. Members may not reproduce, distribute, or modify this content for commercial purposes.

12. Contact and Support

If you have any questions about these terms and conditions, please contact the jitawin support team. The service is available seven days a week, 24 hours a day, in both Bengali and English.

• Live Chat: directly from any page on the platform
• Email: [email protected]

For answers to more general questions, visit our frequently asked questions page — it covers many topics related to payments, bonuses, and accounts in detail.

13. Validity and Amendment of Terms

These Terms take effect from the date of publication on the jitawin platform. If any specific clause is found to be legally unenforceable, the remaining clauses will remain in full effect. These Terms replace all previous oral or written agreements.

To learn more about our services and policies, visit the about us page, where jitawin's goals, values, and service standards are discussed in detail.